Terms of Service

Effective Date: June 17, 2026

Version 2.6 | Lean Solutions LLC (dba Lean AI)

Quick Summary

This table is for convenience only and is NOT part of the binding agreement. The full Terms below govern. In any conflict, the full Terms control.

Topic	Plain-language summary
What Lean AI is	An AI assistant that operates a computer (mouse, keyboard, screen) to complete tasks you assign. You stay in control.
Built for human oversight	The product is designed to work with you, not replace you. You review and approve what it does, and you're responsible for the actions you authorize.
Your data	You're responsible for what you provide and what you direct the assistant to do. You keep whatever rights you have in your inputs, and we pass to you any rights we may have in outputs. What we hold for you, we safeguard, encrypted and access-controlled.
Data we keep	Screenshots and working context (needed to operate, these can include what's visible in your documents), plus simple records of what you approved and what actions occurred. All of it is encrypted and stowed away from unauthorized access. See our Privacy Notice.
No data sales, no training by default	We don't sell your data or share it for advertising. We never train our AI on your content or interactions unless you explicitly opt in, it's off by default.
Our liability	Capped at the greater of fees paid in the prior 3 months or $100, with specific exclusions (Section 11).
Auto-renewal	Auto-renewal is your choice, you pick at signup and can change it anytime in settings. With it on, plans renew until you cancel; with it off, your plan simply ends unless you renew. Annual plans are a discounted full-year commitment, cancel early and we refund 50% of the remaining whole months.
Fair-play enforcement	Serious misuse can lead to suspension or termination without refund. Severe abuse (like child exploitation) means immediate permanent termination.
Changes	When we materially update these Terms, we'll ask you to review and accept the new version. If you decline, you can walk away, annual subscribers receive 50% of the remaining whole months back, and monthly auto-renewal is cancelled.
Business / enterprise use	Organizations need a separate enterprise agreement. Contact us and we'll work with you directly.
Disputes	Individual arbitration in San Francisco, CA, with a 30-day opt-out. Class actions waived.

1. About Lean AI and These Terms

Lean Solutions LLC, a California limited liability company doing business as Lean AI ("Lean AI," "we," "us," or "our") provides an AI-powered assistant platform (the "Service") that can operate a computer, including controlling a mouse, keyboard, and screen, to complete productivity tasks at your direction.

These Terms of Service ("Terms") form a binding contract between you and Lean AI. You agree to these Terms by checking the "I Agree" checkbox during account registration. If you do not agree, do not register or use the Service. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization.

2. Eligibility and Account

2.1 Age Requirement

You must be at least 18 years old, or the minimum age required to form a binding contract in your jurisdiction, whichever is higher. The Service is not directed to children under 13, and we do not knowingly collect their information. If we learn we have, we will delete it promptly.

2.2 Account Security

You are responsible for keeping your login credentials confidential and for all activity under your account, except where caused by our failure to maintain reasonable security. Please notify us of any unauthorized access at support@theleansolutions.com promptly, and in any case within 72 hours of discovery. Accounts are personal: please don't share credentials or let others use your account.

2.3 Business and Enterprise Use

These Terms cover individual use of the Service. Business and enterprise use is governed by a separate enterprise agreement, which we are in the process of establishing. If you would like to use Lean AI for your organization, please contact support@theleansolutions.com and we will work with you directly. Until an enterprise agreement is in place between us and your organization, any use remains individual use under these Terms.

3. The Service and Human Oversight

3.1 What the Assistant Does

The Lean AI assistant interprets your instructions and carries them out by operating a computer, clicking, typing, and reading the screen, across files, browsers, email, calendars, and productivity applications.

⚠ Designed for Human Oversight

Lean AI is built to work with you, not instead of you. AI systems, including ours, can make mistakes or produce unexpected results. To use the Service safely, you should: review what the assistant proposes before letting it proceed; use step-by-step confirmation for sensitive or high-consequence tasks; stay available to monitor progress and intervene; and verify important results independently. The assistant acts on your behalf and under your authority. Lean AI is not responsible for outcomes where adequate human oversight was not exercised.

3.2 Confirmation Settings

The Service offers settings that control how much confirmation is required: step-by-step confirmation (the assistant pauses for your approval before each action) or streamlined execution (the assistant proceeds through a task without per-step confirmation). You remain responsible for actions taken in either setting. We strongly recommend step-by-step confirmation for anything involving irreversible actions, sensitive data, third-party accounts, or money.

3.3 Your Approvals and Service Records

Depending on your settings, the assistant may describe what it intends to do before proceeding. When you approve, by confirming a proposed action, by choosing streamlined execution for a task, or by allowing execution to continue, you authorize the assistant to perform those actions on your behalf, including steps reasonably necessary to complete them.

To provide the Service, we keep records of your instructions, your approvals, the settings you choose, and a description of the actions performed (such as the application involved, the names of files affected, and where items were sent). These records are what let the assistant pick up where you left off, give you an accurate history of what was requested and done, and allow the assistant to adapt to your preferences, within your own configuration only; your usage is never shared across other users. Both of us may rely on these records as the accurate account of your instructions and approvals.

3.4 Irreversible Actions

⚠ Some actions, like sending a message, deleting a file, submitting a form, or completing a purchase, cannot be undone. Please review carefully before approving these, and prefer step-by-step confirmation for anything sensitive. By approving such an action, or by choosing streamlined execution for a task that includes one, you accept responsibility for the outcome.

3.5 Capabilities Are Illustrative

Descriptions of what the assistant can do are illustrative only. Lean AI does not warrant that the assistant will perform any specific capability successfully in any specific instance or environment.

3.6 Attempts, Retries, and Task Completion

Completing a task may require multiple attempts. The assistant may retry actions, partially complete a task, or be unable to complete a task at all. This is an inherent characteristic of AI assistants, which are probabilistic and operate across software that we do not control. Lean AI does not guarantee that any task will be completed successfully or produce any particular result.

Attempts, retries, and partial or incomplete tasks are a normal part of using the Service and consume the Service and the computing resources behind it. A task that does not complete as you intended is not a defect or a billing error and does not entitle you to a refund or credit, except as expressly provided in Section 7.6. If a task genuinely delivers no value to you, you are welcome to contact us, and we may issue a goodwill credit at our discretion under Section 7.6.

3.7 Screen Access and Recording: Your Consent

To do its work, the assistant must view and record what is on your screen during a session, which is then processed and stored as described in Section 5 and our Privacy Notice. We obtain your consent before any recording begins: your operating system asks you to grant screen-recording permission to the Lean AI application, and within the app you affirmatively start each task before the assistant begins viewing or recording. You can see when a session is active, and you can stop it at any time. By granting the operating-system permission and starting a task, you consent to the assistant viewing and recording your screen for that session. If you do not consent, do not start a session, the assistant cannot operate without screen access.

4. Inputs, Outputs, Actions, and Materials

4.1 Generally

You may interact with the Service in a variety of formats (we call these "Inputs"). The Service may generate responses ("Outputs"), or take actions on your behalf, such as software manipulation, data processing, and system interactions ("Actions"), based on your Inputs. Inputs and Outputs together are "Materials."

4.2 Rights and Responsibilities

You are responsible for all Inputs you submit and all Actions you direct. By submitting Inputs or directing Actions, you represent and warrant that: you have all rights, licenses, and permissions necessary for us to process your Inputs under these Terms and to provide the Service to you, including to interact with third-party services and to take Actions at your direction; you have authority over the systems, accounts, and credentials you direct the assistant toward; and your Inputs and Actions will not violate these Terms, our acceptable use rules, or any applicable law.

As between you and Lean AI, and to the extent permitted by applicable law, you retain any right, title, and interest that you have in the Inputs you submit. Subject to your compliance with these Terms, we assign to you all of our right, title, and interest, if any, in Outputs.

4.3 Reliance on Outputs and Actions

Artificial intelligence is a frontier technology that is still improving in accuracy, reliability, and safety. By using the Service, you acknowledge and agree that:

• Outputs may not always be accurate and may contain material inaccuracies, even when they appear accurate because of their level of detail or specificity
• Actions may not be error-free and may not operate as you intended
• You should not rely on any Outputs or Actions without independently confirming their accuracy
• The Service and Outputs may not reflect correct, current, or complete information
• Outputs may contain content inconsistent with Lean AI's views
• Your oversight should match the sensitivity and risk of each task, do not use the Service as the sole basis for financial, legal, medical, safety-critical, or similarly consequential decisions

4.4 Messages the Assistant Sends for You

If you instruct the assistant to send communications (email, messages, or otherwise), you are the legal sender of those communications and solely responsible for compliance with applicable law, including CAN-SPAM, the TCPA, and equivalent statutes. Lean AI is not the sender of communications dispatched at your direction.

5. Data and Privacy

Our full data practices are described in our separate Privacy Notice at https://www.theleansolutions.com/privacy. Here are the points most relevant to using the Service.

5.1 What We Keep, and How We Keep It

• Approval Records: your instructions, the approvals you give, and the settings you choose
• Activity Records: a factual description of each action, the type of action, the application involved, file names or destinations, timing, and outcome, without the contents of your documents
• Session Content: screenshots and related working context the assistant needs to see and remember your screen across sessions; you can request deletion at any time, subject to the process and legal holds in our Privacy Notice

Because screenshots necessarily capture whatever is on your screen, Session Content can include the contents of documents visible during a session. We hold this information as careful custodians: encrypted in transit and at rest, protected by access controls, and stowed away from unauthorized access. Processing is automated, no person reads your Session Content in the ordinary course. Our automated systems may flag suspected misuse or security issues; if that happens, personnel review only what is necessary and may reach out to you about the activity. Beyond that, a person reviews Session Content only when you ask us to (an inquiry or request from you), when you submit a bug report and authorize review, or when required in legal proceedings. When you report a bug, the related Session Content may be preserved for as long as needed to diagnose and fix the issue.

We also keep account and billing information, anonymized performance signals, and anything you explicitly upload or consent to share.

5.2 What We Don't Do

✔ We do NOT sell your data. ✔ We do NOT share your data for advertising. ✔ We do NOT train our AI models on your content, screenshots, or interactions, unless you explicitly opt in. Training participation is OFF by default. If you do opt in, we apply automated filtering designed to remove identifying and sensitive information first, see our Privacy Notice for how this works and its limits.

We may offer an optional, discounted plan in which you consent to our use of certain non-personal interaction data (such as skill and usage logs) to improve our models. This is described in our Privacy Notice. It is optional, never includes your document contents, and you can leave it at any time, with standard pricing resuming at your next renewal.

5.3 Routine Deletion

Session Content is deleted on a routine, uniformly applied schedule described in our Privacy Notice. This deletion happens in the ordinary course of business under a consistent retention policy. Approval Records and Activity Records, which do not contain your document contents, are the records both parties rely on if a question arises about the assistant's actions, except where a legal hold preserves additional data.

5.4 Service Providers

We use third-party providers (cloud infrastructure, AI processing, payments) to operate the Service. They are contractually prohibited from using your data for any purpose other than serving us, including training their models.

5.5 Legal Hold

If a legal dispute arises or is reasonably anticipated, including a claim, threatened claim, chargeback, or legal process, we may pause normal deletion schedules and preserve relevant data, including Session Content, for the duration of the matter.

5.6 Privacy Notice

For full details, including your rights under the CCPA, GDPR, and other laws, please read our Privacy Notice at https://www.theleansolutions.com. These Terms and the Privacy Notice are read together; for conflicts about personal information, the Privacy Notice controls.

6. Acceptable Use

6.1 The Short Version

Use the Service for lawful, honest productivity work. Don't use it to break the law, harm people, deceive anyone, or interfere with systems you don't have rights to.

6.2 Prohibited Uses

You may not use the Service, or permit others to use it, to:

• Violate any applicable law or regulation, including financial-crime, anti-money-laundering, and unlawful automated purchasing laws
• Access systems, accounts, or data without authorization, or defeat security, authentication, or anti-automation protections of any system
• Impersonate any person or entity, or engage in deceptive schemes, including phishing, social engineering, fraud, fake reviews, or coordinated inauthentic activity
• Send unsolicited or unlawful communications (including violations of CAN-SPAM or the TCPA)
• Develop, distribute, or deploy malicious code, or interfere with, overload, or disrupt any service or network
• Harass, threaten, stalk, defame, or harm any person, including compiling or publishing private personal information about someone, or creating intimate or sexualized imagery of a real person without their consent
• Create or spread content that incites violence or promotes hatred against people based on protected characteristics
• Infringe intellectual property rights, misappropriate trade secrets, or circumvent technological protection measures applied to content or software
• Provide regulated professional services (legal, medical, financial) to others without required licenses
• Reverse engineer, decompile, or attempt to extract the underlying components of the Service, or use the Service or its outputs to build a competing service

6.3 Zero-Tolerance Conduct

The following result in immediate and permanent termination without refund, and where appropriate, reporting to authorities: any sexual content involving minors; sexual exploitation or human trafficking; terrorism or planning of mass violence; and credible threats to life or safety, including false emergency reports directed at any person.

6.4 Sensitive and Regulated Data

Please do not use the Service to process: protected health information governed by HIPAA (unless we have signed a Business Associate Agreement with you); payment card data outside of our checkout flow; government-classified or export-controlled materials; or any data you do not have the right to share. For information you choose to provide or expose to the Service, you are responsible for having the necessary rights and, where applicable law assigns the role, you act as the data controller.

6.5 Consequential Decisions About People

The Service must not be used as the decision-maker for consequential decisions about individuals, including employment, credit, lending, insurance, housing, education admissions, or medical care. If the Service assists with such workflows, a qualified human must review the relevant information and make the final decision.

6.6 Scope and Supervision

You are responsible for setting appropriate boundaries for the assistant, what it may access, what requires confirmation, and which tasks warrant step-by-step oversight. The product provides controls to support this; configuring them appropriately for your situation is your responsibility.

7. Fees, Subscriptions, and Auto-Renewal

7.1 Pricing

Fees are listed at https://www.theleansolutions.com. We may change pricing prospectively with at least 30 days' notice before your next billing period. If you don't agree with a price change, you can cancel before it takes effect.

7.2 Promotions and Introductory Pricing

We may offer promotional or introductory pricing (for example, a discount for your first billing periods) on the terms stated at the time you sign up. Any promotion applies only as described at signup, including its duration, who is eligible, and the standard price that applies once the promotional period ends. After the promotional period, your subscription continues at the then-current standard rate, which we disclose to you before you subscribe. We may start, change, extend, or end promotions for new signups at any time and at our discretion; changes to a promotion do not affect the promotional terms you already locked in. Promotions may be limited to new or first-time customers, and we may withhold a promotion from anyone we reasonably believe is attempting to claim it more than once.

7.3 Auto-Renewal Notice

AUTO-RENEWAL: Auto-renewal is your choice, you select it at signup and can change it anytime in your account settings. If auto-renewal is ON, your subscription renews automatically at the end of each billing period at the then-current rate and your payment method is charged, until you cancel or turn auto-renewal off. If auto-renewal is OFF, your subscription simply ends at the end of the current period unless you renew it. For annual plans with auto-renewal on, we will send a reminder at least 30 days before renewal. By enabling auto-renewal, you authorize the recurring charges.

7.4 Payment

By providing a payment method, you authorize us to charge it for subscription fees and applicable taxes at the start of each billing period. Fees are exclusive of taxes; you are responsible for applicable sales, use, or similar taxes.

7.5 Cancellation and Plan Commitments

Cancel anytime, it is as easy as signing up: in-product through your account portal, or by emailing support@theleansolutions.com. If you subscribed through an app store, cancel through that store per its policies.

• Monthly plans: if auto-renewal is on, cancelling (or turning auto-renewal off) stops the next renewal; if auto-renewal is off, your plan ends at the end of the current month unless you renew it. Either way, you keep access through the end of the current month. Monthly fees already paid are non-refundable, except as described in Section 7.6.
• Annual plans: annual pricing is discounted in exchange for a commitment to the full annual term, billed upfront. You may still cancel early at any time: you keep access through the end of the current month, and we refund 50% of the fees attributable to the remaining whole months of your term. If auto-renewal is on for an annual plan, we will remind you at least 30 days before each renewal.

Example: you purchase an annual plan on January 1 for $120 ($10 per month) and cancel on June 10. You keep access through June 30. The remaining whole months are July through December, six months, or $60 of prepaid fees, and your refund is 50% of that: $30.

7.6 Refunds

Fresh-start window: if you cancel within 24 hours of your initial purchase and the Service was not used, meaning the assistant performed no tasks for you and nothing was stored beyond your account registration, we will refund your payment in full.

Beyond the fresh-start window and the annual early-cancellation refund in Section 7.5, fees already paid are non-refundable, except: (a) where applicable law requires a refund (including statutory cooling-off rights in certain jurisdictions); (b) if you decline a material change to these Terms under Section 14.1, in which case annual subscribers receive 50% of the remaining whole months of their term, consistent with Section 7.5; or (c) if we permanently discontinue the Service entirely during a period you have prepaid, in which case we will refund the unused portion. We may also choose to issue goodwill refunds at our discretion in exceptional circumstances, a courtesy, not an obligation.

7.7 Billing Disputes and Chargebacks

If you believe you were charged in error, please contact support@theleansolutions.com within 60 days of the charge, we resolve genuine billing errors quickly. You agree to attempt resolution with us before initiating a chargeback. We reserve the right to dispute chargebacks with evidence of account activity and acceptance of these Terms, and to suspend accounts where a chargeback is initiated without first contacting us, pending resolution.

8. Third-Party Services

The assistant may interact with third-party applications and websites at your instruction. We don't control third-party services and aren't responsible for them; your use of them is governed by their own terms. By directing the assistant to a third-party service, you represent you are authorized to use it that way.

The internet also contains bad actors. To the fullest extent permitted by law, Lean AI is not responsible for the consequences of the assistant encountering or interacting with fraudulent, malicious, or compromised third-party sites, services, or content (for example, phishing pages) in the course of carrying out your instructions. We will use commercially reasonable efforts to maintain compatibility with widely used applications but do not guarantee compatibility with any specific service.

9. Intellectual Property

9.1 Our IP and Your License

The Service, including software, models, interfaces, and documentation, is owned by Lean AI and its licensors. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your own internal purposes during your subscription. This license does not permit you to: resell, sublicense, rent, lease, white-label, or otherwise make the Service available to third parties; remove or alter proprietary notices; or use the Service in ways these Terms prohibit.

9.2 Feedback

If you share feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use them for any purpose. We won't publicly identify you as the source without your consent.

9.3 Copyright / DMCA

We respect intellectual property rights. To submit a copyright notice, contact our designated agent:

• Email: support@theleansolutions.com
• Address: 2261 Market Street STE 62942, San Francisco, CA 94114

10. Confidentiality

Each party will keep confidential the other's non-public information that is designated confidential or reasonably should be understood as confidential. This does not apply to information that becomes public through no fault of the recipient, was already known, is independently developed, or must be disclosed by law (with notice where permitted). We maintain technical and organizational security measures consistent with our Privacy Notice.

11. Disclaimers, Limitations of Liability, and Indemnity

Our team works hard to provide a great service, and we are continuously improving it. However, there are things we cannot guarantee. We use ALL CAPS below to make sure you see them. In this Section, "Providers" means our licensors, infrastructure and AI processing vendors, distributors, and service providers; and the "Lean AI Parties" means Lean AI, our Providers, and our and their respective affiliates, investors, directors, officers, employees, agents, successors, and assigns.

11.1 Disclaimer of Warranties

YOUR USE OF THE SERVICE, MATERIALS, AND ACTIONS IS SOLELY AT YOUR OWN RISK. THE SERVICE, OUTPUTS, AND ACTIONS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS AND, TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. THE LEAN AI PARTIES EXPRESSLY DISCLAIM ALL WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, TITLE, MERCHANTABILITY, ACCURACY, AVAILABILITY, RELIABILITY, SECURITY, PRIVACY, COMPATIBILITY, AND NON-INFRINGEMENT, AND ANY WARRANTY IMPLIED BY COURSE OF DEALING, COURSE OF PERFORMANCE, OR TRADE USAGE. AI SYSTEMS ARE PROBABILISTIC AND MAY PRODUCE INCORRECT OR UNEXPECTED RESULTS.

11.2 Specific Exclusions

WITHOUT LIMITING SECTION 11.3, AND TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE LEAN AI PARTIES HAVE NO LIABILITY FOR:

• Any action you approved, or that was reasonably necessary to complete a task you authorized
• Any irreversible action taken by the assistant on your behalf, including sending communications, deleting or modifying files, submitting forms, completing transactions, or making purchases
• Loss, corruption, or modification of data caused by the assistant's actions or by your reliance on the Service
• Decisions made in reliance on Outputs without independent verification
• Errors, inaccuracies, or unexpected behavior produced by the underlying AI systems
• Failures, changes, or conduct of third-party services, sites, or applications, including the assistant's encounter with fraudulent, malicious, or compromised third-party sites or content
• Damages arising from insufficient human oversight of the assistant's actions
• Legal violations (such as CAN-SPAM or TCPA) arising from communications the assistant sends at your direction

11.3 Limitation of Liability

TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, IN NO EVENT WILL THE LEAN AI PARTIES BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR OTHER DAMAGES ARISING OUT OF OR IN ANY WAY RELATED TO THE SERVICE, THE MATERIALS, THE ACTIONS, OR THESE TERMS, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY, EVEN IF ANY LEAN AI PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES, AND EVEN IF THE DAMAGES WERE FORESEEABLE.

TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, THE LEAN AI PARTIES' TOTAL AGGREGATE LIABILITY FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION ARISING OUT OF OR IN ANY WAY RELATED TO THE SERVICE, THE MATERIALS, THE ACTIONS, OR THESE TERMS WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO LEAN AI FOR ACCESS TO OR USE OF THE SERVICE IN THE THREE (3) MONTHS PRECEDING THE DATE THE DAMAGES, LOSSES, OR CAUSES OF ACTION FIRST AROSE, AND (B) ONE HUNDRED DOLLARS ($100). THE FOREGOING LIMITATIONS ARE ESSENTIAL TO THESE TERMS, AND WE WOULD NOT OFFER THE SERVICE TO YOU UNDER THESE TERMS WITHOUT THESE LIMITATIONS.

If a court finds any limitation in this Section unenforceable as to a specific claim, it shall be reformed to the maximum limitation permitted by law for that claim only, without affecting any other provision.

11.4 Statutory Exceptions

THE LAWS OF SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OR ALL OF THE DISCLAIMERS AND LIMITATIONS IN THESE TERMS MAY NOT APPLY TO YOU. Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for fraud, willful injury, or violation of law under California Civil Code Section 1668.

11.5 Indemnity

You agree to indemnify and hold harmless the Lean AI Parties from and against any and all liabilities, claims, damages, and expenses (including reasonable attorneys' fees and costs) arising out of or related to: your breach or alleged breach of these Terms; your access to or use of the Service, the Materials, or the Actions; your Feedback; any products or services you develop, offer, or make available using or in connection with the Service; your violation of applicable law or any third-party right; and any actual or alleged fraud, intentional misconduct, gross negligence, or criminal acts committed by you or your employees or agents. We reserve the right to engage separate counsel and participate in or assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with us and such counsel as we reasonably request.

11.6 Third-Party Beneficiaries

Our Providers are intended third-party beneficiaries of the warranty disclaimers and limitations of liability in this Section 11.

12. Enforcement, Suspension, and Termination

12.1 Term

These Terms apply from the date you accept them until terminated.

12.2 Ending Your Account

You may stop using the Service and close your account at any time via account settings or by contacting support@theleansolutions.com.

12.3 How We Enforce These Terms

We want enforcement to be proportionate. Depending on the severity, frequency, and impact of a violation, we may, in our reasonable discretion: issue a warning; restrict or disable specific features; apply rate or usage limits; temporarily suspend your account; or permanently terminate it. For serious, ongoing, unlawful, or dangerous conduct, including the zero-tolerance conduct in Section 6.3, we may suspend or terminate immediately and without prior notice. For less serious issues, we will generally try to notify you and give you a chance to correct the problem first.

12.4 Grounds for Enforcement

Enforcement may be based on actual or reasonably suspected: violations of these Terms (including the Acceptable Use rules in Section 6); illegal, fraudulent, or harmful activity; conduct that threatens the security, integrity, or availability of the Service or other users; use of the Service in unsupported or abusive ways that degrade it for others; conduct that exposes Lean AI to legal liability; or chargebacks initiated without first contacting us under Section 7.7.

12.5 No Refund for For-Cause Termination

If we suspend or terminate your account for cause under Sections 12.3–12.4, you are not entitled to a refund of prepaid fees, to the fullest extent permitted by law. We will not charge new renewal fees while an account is suspended by us.

12.6 Termination by Us Without Cause

We may also terminate with 30 days' notice for any reason other than your breach. In that case, termination takes effect at the end of your current paid billing period, you keep the access you paid for, and no further renewals occur. For non-material breaches where correction is feasible, we will generally provide 10 days' notice and an opportunity to cure before terminating.

12.7 No Circumvention

If your account is terminated for cause, you may not create a new account, use another person's account, or otherwise access the Service without our prior written permission. We may terminate accounts that we reasonably believe were created to circumvent a prior termination.

12.8 Effect of Termination

Upon termination, your access ceases. We handle your data per our Privacy Notice and retention schedule. Sections 4.2, 5, 6.2–6.5, 9, 10, 11, 12.5, 12.7, 12.8, and 13 survive termination.

13. Dispute Resolution

13.1 Governing Law

These Terms are governed by California law, without regard to conflict of law principles.

13.2 Let's Talk First

Before any formal proceeding, both parties agree to attempt good-faith informal resolution for at least 30 days after written notice of a dispute. Most issues can be resolved this way, faster and cheaper for everyone.

13.3 Binding Individual Arbitration

IMPORTANT: This Section requires binding individual arbitration instead of court litigation or jury trial and waives participation in class actions, except as described below. You may opt out within 30 days of first accepting these Terms, see Section 13.6.

Except for the carve-outs in Section 13.5, all disputes arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, seated in San Francisco County, California, with remote participation available. The arbitrator decides threshold questions of arbitrability, except that a court decides the enforceability of the Class Action Waiver.

If twenty-five (25) or more similar arbitration demands are brought against Lean AI by the same or coordinated counsel, the parties agree the AAA's Mass Arbitration Supplementary Rules apply, and the demands shall be resolved in staged batches, with an initial set of bellwether proceedings whose outcomes will inform good-faith global resolution discussions before remaining demands proceed.

13.4 Class Action Waiver

YOU AND LEAN AI EACH AGREE THAT CLAIMS WILL BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. If this waiver is found unenforceable as to a particular claim, that claim (only) shall proceed in court; all other claims remain in individual arbitration.

13.5 Carve-Outs

Not subject to arbitration: (a) small claims court actions; (b) injunctive relief to protect intellectual property; (c) claims that cannot be arbitrated under applicable law.

13.6 Your Right to Opt Out

You may opt out of arbitration and the class action waiver by emailing support@theleansolutions.com within 30 days of first accepting these Terms, with your name, account email, and a statement that you opt out.

13.7 Court Forum for Non-Arbitrable Matters

For disputes not subject to arbitration, the parties consent to the exclusive jurisdiction of state and federal courts in San Francisco, California.

13.8 No Retroactive Changes

We will not change this Section 13 in a way that adversely affects your rights for disputes that have already arisen.

14. General

14.1 Changes to These Terms, and Your Right to Say No

We may update these Terms as the Service evolves. For material changes, to fees, data practices, dispute resolution, liability, or your core rights, we will: (a) give at least 30 days' advance notice by email and in-product notification; and (b) ask you to review and accept the updated Terms when you next sign in. One current version of the Terms applies to everyone; accepting keeps your service uninterrupted. Material changes never apply retroactively to claims that have already accrued.

If you decline a material change: for monthly subscribers, auto-renewal is cancelled and no further renewals occur; annual subscribers may cancel and receive 50% of the remaining whole months of their term, on the same basis as Section 7.5 (you keep access through the end of the current month). Continued use of the Service after the effective date constitutes acceptance of the updated Terms. Non-material changes take effect on the updated effective date without re-acceptance.

14.2 Changes to the Service

We are continuously improving the Service and may add, modify, or remove features over time. We will not materially reduce the core functionality of your plan during a paid term; material reductions take effect at your next renewal, with notice, so you can decide whether to continue. If we permanently discontinue the Service entirely during a period you prepaid, Section 7.6 applies.

14.3 Availability and Maintenance

The Service may be unavailable from time to time, including for planned maintenance, updates, or unplanned or emergency maintenance. We will try to schedule planned maintenance to minimize disruption and, where practical, give advance notice, but we may perform maintenance at any time without notice when necessary. The Service is provided on an "as available" basis, and we do not guarantee any particular level of uptime or availability. Periods of unavailability do not entitle you to service credits, refunds, extensions of your subscription term, or any other compensation, and your billing and subscription period continue to run during any downtime.

14.4 Service Discontinuation

We may discontinue the Service entirely on at least 30 days' notice by email and in-product notification. During the notice period you may export your data, and we will refund the unused portion of any prepaid fees on a pro-rata basis as described in Section 7.6. This is the only circumstance in which we provide a pro-rata refund of prepaid fees on account of our ending the Service.

14.5 Entire Agreement

These Terms, together with any Order Form, Data Processing Addendum, and our Privacy Notice, are the entire agreement regarding the Service.

14.6 Severability

If any provision is found unenforceable, it will be modified to the minimum extent necessary, and the remaining provisions stay in force.

14.7 No Waiver

No waiver is effective unless in writing signed by Lean AI; failure to enforce a provision is not a waiver.

14.8 Assignment

You may not assign these Terms without our written consent. We may assign them, including in a merger or acquisition, with notice to you.

14.9 Force Majeure

Neither party is liable for delays caused by events beyond its reasonable control, including natural disasters, internet or infrastructure outages, third-party service failures, or government actions.

14.10 Export Controls

You represent that you are not located in, or a national of, any country subject to comprehensive U.S. sanctions, are not on any U.S. restricted-party list, and will not use the Service in violation of U.S. export laws.

14.11 Accessibility

We are committed to accessibility. Contact support@theleansolutions.com for accommodations or to report issues.

14.12 Notices and Contact

• General/Support/Billing: support@theleansolutions.com
• Mailing address: 2261 Market Street STE 62942, San Francisco, CA 94114